> ## Documentation Index
> Fetch the complete documentation index at: https://docs.assistable.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Lock entry to a client portal

> Use the account lock and workspace admin password to control portal entry.

An account lock adds an **Admin lock** screen to portal entry. It does not establish that calling, background automation or API access has been suspended.

## Prepare and lock the account

1. Review the workspace admin password under **Security** before locking clients out. Use the workspace's password-management controls and keep the password with the authorized administrators.
2. In **Accounts**, identify the intended client and choose **Lock account**.
3. Wait for the saved result. The account shows its locked state in the list or details.
4. Open the portal as an account-only user in a fresh session. Check that **Admin lock** appears.

The workspace Owner, the parent provider workspace's Owner, and authorized Assistable staff can bypass the lock. An Admin role alone does not grant that bypass. A session that already unlocked this account can also remain unlocked; it is not a useful test of a newly applied lock.

## Admin password controls

A workspace **Owner**, **Admin**, or member explicitly allowed to manage workspace settings can manage this password. Account membership alone does not grant that permission.

| Control | Behavior |
| - | - |
| Set password | Creates the workspace admin lock password when none is configured |
| Change password | Opens an edit for the existing password |
| New admin lock password | At least eight characters; a whitespace-only value is rejected |
| Show / Hide | Reveals or conceals the saved password when authorized, or the new password while editing |
| Save changes | Saves the new password; wait for confirmation before using it to unlock accounts |
| Revert | Discards the unsaved password edit |

The password is a workspace security setting used by its locked client portals. It is not the client's sign-in password.

## Unlock

For a permitted user to enter a locked portal, enter the workspace admin password on **Admin lock** and select **Unlock account**. A successful unlock applies to that user's current session. To remove the account's lock setting, use **Unlock account** from the workspace Accounts action.

An **Invalid password** error means the password was rejected. A missing or expired session requires signing in again. If the account is unavailable, verify membership and whether the account is archived.

For offboarding or a security incident, review membership and the specific running services separately. See [user access](/v3/guides/accounts/invite-users), [navigation permissions](/v3/guides/accounts/navigation-permissions), and [chat stop controls](/v3/guides/chat/pause-contact).


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