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Use a published flow as an assistant’s conversation path, then connect that assistant to a website widget. This keeps the flow, assistant, and widget in the same subaccount.

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Before you start

Test the flow and publish it. You need an assistant in the same subaccount and access to the website’s embed settings. For browser voice, the assistant also needs a published voice agent and the page must use HTTPS.

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Connect the pieces

  1. Open the assistant’s model selector and choose the published flow.
  2. Publish the assistant after reviewing its voice and channel settings.
  3. Open Widgets, create or edit Chat widget or Chat widget V2 (when enabled for your account), and select that assistant.
  4. Save the widget. For Chat widget, copy its generated script from Get Code. For Chat widget V2, open Install and copy Embed snippet.
  5. Paste the generated snippet into your website where its platform accepts custom code, normally before the closing </body> tag.
Use the current snippet generated for your widget, including its assigned assistant or widget identifier.

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Check the installed result

Open the published website in a fresh browser session. Send a message that should take a distinctive flow branch and confirm the expected next step. If the flow runs a tool, verify the external result separately. For voice, check microphone permission and the voice-enabled assistant requirements in the Voice Enabled Chat Widget guide. A successful text conversation does not verify browser audio.

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Troubleshooting

  • Widget responds with an old conversation path: publish the latest flow and verify the widget’s assigned assistant.
  • No published flow appears in the selector: publish it and confirm both resources belong to the same subaccount.
  • Widget is missing: check the generated snippet, your site’s script policy, and the browser console for blocked resources.
  • Works on one page only: confirm the site includes the snippet on every intended page and test navigation on the actual site.
See flow testing before exposing a new path to visitors.

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Widget and flow options

For every appearance, behavior, office-hours, and installation control, use the Chat widget V2 reference or the text-widget installation guide for the earlier type.