Skip to main content
Start with one failed test and keep its contact, requested time, timezone, and conversation or call ID. This makes it possible to distinguish a missing tool from a provider rejection or an unresolved booking.

​
Check the saved assignment

Open the assistant’s Calendars picker and let it load. Confirm the selected calendar belongs to the intended account. An assistant has one active calendar; selecting a different one replaces it. Clicking the selected calendar removes it. If a GHL calendar is missing, run the account’s connection check. If the calendar exists but the picker cannot load the assignment, resolve that error before changing it.

​
Compare each booking step

The booking operation checks current availability before creating a GHL appointment. An availability result from an earlier moment does not reserve that slot.

​
Prove the correction

Use a new controlled test. In the destination calendar, verify the contact, selected calendar, appointment date, timezone, and that only one event exists. If the assistant says a booking succeeded but no event is present, keep the tool response and call/conversation ID for support; do not repeatedly submit the same booking. See calendar setup and platform tools.