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Use automatic extraction to turn a customer’s answer into a GHL custom field. The setup lives in the Assistable assistant’s Map Custom Fields panel, not on the GHL contact record. The GHL contact record is where you check the result.

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Connect the question to the field

  1. Create the target custom field in the intended GHL location.
  2. Open Map Custom Fields → New extraction in Assistable.
  3. Name the extraction, describe exactly what to capture, and select the GHL Custom field.
  4. Select Create extraction, then Add to assistant.
  5. In the assistant prompt, include the question that will collect that answer.
A prompt question, an extraction definition, and assignment to the assistant serve different purposes. All three must match the intended task.

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Test what the customer actually said

Use a test contact. Give one value, correct it, and then inspect the GHL field after processing. Also test a conversation without that answer. Unknown values are omitted; this does not clear an older saved value. A normal chat reply does not prove the field update has finished. If a field remains unchanged, check the assignment and selected mapping first. If the field list itself fails, repair the account’s GHL authorization. If GHL rejects a value, confirm the field’s type and allowed values. Avoid duplicate display names for fields that must hold different information. Use contact-update tools for immediate identity changes needed before booking or another tool. Use extraction for the separately processed custom-field result.