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Open Number health & call activity from a number’s row to inspect its provider reputation, recorded call activity, and routing details.

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Check a number

  1. Open Numbers in the intended account.
  2. Select the number’s Number health & call activity icon.
  3. Read the Reputation result, its provider, and its checked time.
  4. Select Check again if you need a fresh lookup and the number is active.
  5. Review Call activity for recorded outcomes and direction totals.
  6. Review Identity & routing when investigating caller ID or an unexpected destination.
Refreshing requires access to manage that account’s phone numbers. An archived number does not offer the same refresh control.

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Read the reputation result

A Provider score, if present, is the provider’s value. It is not a delivery probability. Reported complaints and caller identity details are additional provider data, not a prediction of your next call.

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Compare with recorded activity

The activity panel shows the last 30 days and separates Completed, Not connected, In progress, and Unknown outcomes. Busy, failed, no-answer, and canceled calls are grouped as Not connected. A completed status is a recorded call status; it does not prove a human answered or that the assistant achieved a business goal. Daily chart dates use UTC, and the first and last days can be partial. If reputation or connection results worsen, inspect individual call records alongside the provider result. Check whether failures share a destination, time window, source number, or routing configuration before changing numbers.

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Identity and routing states

Activity also separates inbound, outbound, web, and unknown directions when present. Recorded duration shows known minutes and how many calls have a duration; missing duration is not treated as a zero-length call. Unattributable calls are excluded from the number’s totals.

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If information is missing

Retry a failed reputation lookup using Check again. If the provider still cannot be reached, preserve the last result’s timestamp when sharing it with support. If call activity fails to load, use the panel’s retry control; an unavailable panel is not a zero-call result. For a routing problem, open Manage under Identity & routing and review the number’s current assignment. Then repeat an incoming or outgoing test for the affected direction.