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Combine workspace branding with a verified custom domain to give clients a branded portal address.

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Before you start

Have access to the workspace and to the DNS settings for your hostname. Decide which address clients should use, such as ai.example.com. Configure your logo and workspace name under Branding.

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Connect the domain

  1. Open Domain in the workspace navigation and select Add domain.
  2. Enter the hostname you intend to use. Follow the form’s validation rather than pasting a full page URL.
  3. Expand DNS setup for that hostname. Copy each displayed record’s Type, Name and Value to your DNS provider. Use the full name when your provider requires it.
  4. Use Check DNS to retrieve or refresh the setup records. Do not copy an IP address or CNAME from an old guide or another workspace.
  5. After updating DNS, select Verify connection. DNS changes can take time to propagate; inspect the current status before changing records again.
  6. Once the domain is connected, use its actions menu to make it the default if that is the intended workspace address.

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Domain fields and statuses

Enter a hostname such as ai.example.com: omit https://, paths, ports and wildcards. The form trims whitespace and converts it to lowercase. Removing the portal configuration does not edit the DNS records at your registrar.

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Verify the customer experience

Open the address over HTTPS in a fresh browser session. Check the sign-in page, sign-in completion and intended client account. If installing the portal inside GHL, generate a new custom menu link with this verified domain and test it as a client. If DNS records are unavailable, use Check DNS. If the service reports that the domain belongs to another hosting project, resolve that ownership or contact support. An ownership check and a fully configured domain are separate states; wait for the configured result. This setup covers the portal address and supported branding fields. Review your actual customer journey before making promises about every email, integration or external service displaying your brand.