Architecture
Assistable.ai is designed around a workspace → sub-account → assistant hierarchy that mirrors the GoHighLevel (GHL) structure most agencies already use.Workspace (Agency Level)
The workspace is your top-level account. As the workspace owner, you can:- Manage all sub-accounts from a single dashboard
- Set up rebilling to charge clients for AI usage
- White-label and brand the portal
- Control sub-account permissions and limits
- Configure agency-wide snapshots for new sub-accounts
Sub-Accounts (Client Level)
Each sub-account represents a client or business unit. Sub-accounts have their own:- AI assistants (voice and chat)
- Phone numbers
- Knowledge bases
- Custom tools
- Wallet balance
- Active tags for chat automation
Assistants
Assistants are the AI agents that handle conversations. Each assistant has:- A prompt defining its identity, tasks, and behavior
- Connected tools (calendar booking, custom tools, knowledge base)
- Call settings (phone number, voicemail handling, call duration limits)
- Active tags for chat activation
Key Concepts
Assistable vs. Assistable Direct
Next Steps
Build Your First Assistant
Follow the quickstart guide.
Set Up Your Workspace
Configure your agency workspace.