Update Contact Name After Call

Overview

When incoming callers are saved as “Guest Caller,” this automation prompts the AI to ask for and update the contact’s real name.

Create the Workflow

Create a GHL automation with an Inbound Webhook trigger.

Create the Custom Tool

Build a tool called “Contact Info Update” with first_name and last_name parameters. Set the endpoint to your webhook URL.

Update the Prompt

Add instructions for the AI to ask the caller for their name and trigger the update tool.

Configure the Workflow

In the workflow: Find Contact by ID → Update Contact fields (first_name, last_name) from webhook data.