Variables use the {{variable_name}} syntax and are replaced with real values at runtime.
Session Variables
| Variable | Description | Example |
|---|
location_id | Current sub-account/location ID | abc123def456 |
account | Account name | Acme Corp |
assistant_id | AI assistant ID | asst_001 |
contact_id | Contact ID | con_12345 |
calendar_id | Linked calendar ID | cal_abc123 |
direction | Conversation direction | inbound |
channel | Communication channel | sms |
current_date | Date at session start | 2026-02-27 |
current_time | Time at session start | 14:30:00 |
timezone | Session timezone | America/New_York |
phone_id | Phone number ID | ph_555001 |
to | Destination number | +15551234567 |
from | Originating number | +15559876543 |
memory | Persistent memory content | (text) |
greeting | Greeting message | Hello! How can I help? |
Right Now Variables
Dynamic values computed at execution time. Prefixed with right_now.
| Variable | Description | Example |
|---|
right_now.current_date | Formatted date | February 27, 2026 |
right_now.current_time | Formatted time | 2:30 PM |
right_now.day_name | Day of the week | Friday |
right_now.month | Month name | February |
right_now.year | Current year | 2026 |
right_now.am_pm | AM or PM | PM |
right_now.timezone | Timezone name | America/New_York |
right_now.tomorrow_date | Tomorrow’s date | 02/28/2026 |
right_now.mon_date through right_now.sun_date | This week’s dates | 02/23/2026 |
contact.
| Variable | Description | Example |
|---|
contact.first_name | First name | John |
contact.last_name | Last name | Smith |
contact.full_name | Full name | John Smith |
contact.phone | Formatted phone | (555) 123-4567 |
contact.phone_raw | Raw E.164 phone | +15551234567 |
contact.email | Email address | john@example.com |
contact.timezone | Contact timezone | America/Chicago |
contact.address1 | Street address | 123 Main St |
contact.city | City | Dallas |
contact.state | State | TX |
contact.postal_code | ZIP code | 75201 |
contact.source | Lead source | Website Form |
contact.tags | Assigned tags | vip, returning-client |
contact.notes | Contact notes | Preferred callback after 5 PM |
Location Variables
Business and sub-account info. Prefixed with location.
| Variable | Description | Example |
|---|
location.name | Business name | Acme Corp - Downtown |
location.address | Street address | 456 Commerce Blvd |
location.city | City | Austin |
location.state | State | TX |
location.website | Website URL | https://acmecorp.com |
location.timezone | Timezone | America/Chicago |
location.phone | Phone number | (555) 987-6543 |
location.email | Email | info@acmecorp.com |
location.first_name | Owner first name | Jane |
location.last_name | Owner last name | Doe |
Business Profile (location.business.*)
| Variable | Description |
|---|
location.business.name | Business name |
location.business.address | Business address |
location.business.website | Business website |
location.business.email | Business email |
Social Links (location.social.*)
| Variable | Description |
|---|
location.social.facebook | Facebook URL |
location.social.instagram | Instagram URL |
location.social.linkedin | LinkedIn URL |
location.social.youtube | YouTube URL |
location.social.twitter | Twitter/X URL |
User Variables
Assigned user/agent info. Prefixed with user.
| Variable | Description | Example |
|---|
user.name | Display name | Sarah Johnson |
user.first_name | First name | Sarah |
user.email | Email | sarah@acmecorp.com |
user.phone | Phone | (555) 222-3344 |
user.role | Role name | Admin |
Custom Values
User-defined fields. Prefixed with custom_values.
| Variable | Description | Example |
|---|
custom_values.company_name | Your company name | Acme Corporation |
custom_values.timezone | Business timezone | America/New_York |
custom_values.booking_link | Scheduling link | https://calendly.com/acmecorp |
custom_values.office_hours | Business hours | Mon-Fri 9AM-5PM EST |
Create custom values in your CRM settings and reference them with {{custom_values.your_field_name}}. This keeps prompts dynamic and easy to update across all assistants.
