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Overview

After every AI voice call, you can automatically capture and store the call transcript, summary, sentiment, and metadata in your GoHighLevel CRM. This keeps contact records up-to-date for follow-up and reporting.

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Setup

See Pre-Call & Post-Call Webhooks for the complete setup guide. The key steps are:
  1. Create post-call webhook workflow in GHL
  2. Create custom fields for Conversation Summary and AI Conversation Transcript
  3. Map webhook data to those fields
  4. Optionally add notes with call metadata

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Available Data

The post-call webhook provides:
  • call_summary — AI-generated summary of the conversation
  • full_transcript — Complete conversation transcript
  • user_sentiment — Detected caller sentiment
  • call_time_seconds — Call duration
  • recording_url — Link to call recording
  • disconnection_reason — Why the call ended
  • call_completion — Whether the call completed successfully