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Common Issues

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AI Not Making Calls

  1. Check wallet balance — Agency wallet and sub-account wallet must have positive balances
  2. Check phone number — Assistant must have a number assigned
  3. Check DNC — The number may be on a Do Not Call list
  4. Check assistant ID — Verify the correct assistant ID in your workflow

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AI Not Responding to Chat

  1. Check Active Tags — Contact must have an active tag assigned
  2. Check ai_off tag — Remove it if present
  3. Check Sleep Mode — AI may be paused after an outbound message

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Calls Going to Voicemail

  • Enable voicemail detection in call settings
  • Consider adjusting call timing for better pickup rates

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Calendar Not Booking

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Webhook Not Firing

  • Verify the webhook URL is correct and confirmed (green checkmark)
  • Check that the workflow is published
  • Try fetching a sample request to verify connectivity