Overview
Whenever an AI call finishes, tags are automatically added to the contact to signify the call outcome and disposition. Use these tags to build post-call automations, campaigns, and reporting.Available Tags
| Tag | Description |
|---|---|
answered | Call was answered by the contact |
not answered | Contact did not answer |
ai voice appointment booked | AI successfully booked an appointment |
voicemail reached | Call went to voicemail |
contact hangup | Contact ended the call |
ai hangup | AI ended the call |
dial failed | Call failed to connect |
dial no answer | Dialed but no answer received |
call transfer | Call was transferred to another number |
machine detected | Answering machine or IVR detected |
max duration reached | Call hit the duration limit |
dial busy | Line was busy |
inactivity | Call ended due to inactivity |
scam detected | Potential scam call detected |
More tags are being added regularly. Check your dashboard for the latest list.
Using Tags in Workflows
Tags integrate seamlessly with GoHighLevel workflows:- Trigger on Tag Added to start post-call automations
- Use tags instead of or alongside post-call webhooks
- Build campaigns based on disposition (e.g., retry unanswered calls, follow up on booked appointments)