Call Tagging - Assistable.ai Docs

Overview

Whenever an AI call finishes, tags are automatically added to the contact to signify the call outcome and disposition. Use these tags to build post-call automations, campaigns, and reporting.

Available Tags

Tag	Description
`answered`	Call was answered by the contact
`not answered`	Contact did not answer
`ai voice appointment booked`	AI successfully booked an appointment
`voicemail reached`	Call went to voicemail
`contact hangup`	Contact ended the call
`ai hangup`	AI ended the call
`dial failed`	Call failed to connect
`dial no answer`	Dialed but no answer received
`call transfer`	Call was transferred to another number
`machine detected`	Answering machine or IVR detected
`max duration reached`	Call hit the duration limit
`dial busy`	Line was busy
`inactivity`	Call ended due to inactivity
`scam detected`	Potential scam call detected

More tags are being added regularly. Check your dashboard for the latest list.

Using Tags in Workflows

Tags integrate seamlessly with GoHighLevel workflows:

Trigger on Tag Added to start post-call automations
Use tags instead of or alongside post-call webhooks
Build campaigns based on disposition (e.g., retry unanswered calls, follow up on booked appointments)