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How the AI Replying Tag Works

Whenever an AI is generating a response, the tag ai_replying is automatically added to the contact. This tag is:
  • Added before AI generation begins
  • Removed after the message is successfully sent to the CRM (i.e., a messageId is available)
You can see this in real-time in the AI portal during response generation.

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Use Cases

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Fallback Workflows

Use the ai_replying tag to trigger a workflow with a wait timeout. This is helpful for:
  • Vendor or platform timeouts — If the AI takes too long, trigger an alternative action
  • Server maintenance — Provide a fallback response if the AI service is temporarily unavailable
  • Decision-making — Build logic around whether the AI successfully replied

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Example Workflow

  1. Trigger: ai_replying tag added
  2. Wait: 30 seconds
  3. Check: Is ai_replying still present?
  4. If yes → Send fallback message or notify team
  5. If no → AI replied successfully, no action needed