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Overview

The ai_off tag is a global kill switch that immediately stops AI from responding to a contact — even if an Active Tag is present. This gives you full control over when AI should and shouldn’t engage.

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For Chat AI

1

Disable AI

Add the tag ai_off to the contact in GoHighLevel. The AI will stop responding immediately.
2

Verify

Send a test message like “Can you help me?” — confirm the AI does not respond.
3

Re-enable AI

Remove the ai_off tag. The AI resumes normal chat behavior.

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For Voice AI

You can use the same tag in voice workflows:
  1. Create a conditional workflow (IVR AI Switch)
  2. Add a condition: If contact tag does NOT include ai_off → Proceed with AI
  3. If contact tag includes ai_off → Route to human agent or manual transfer

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Automation Tips

  • Use a GHL workflow to automatically apply ai_off when a human agent takes over a conversation
  • Remove ai_off when the human is done and you want AI to resume
  • Create a custom button or toggle in your CRM to quickly add/remove the tag