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Overview

This guide describes a workaround for forwarding unanswered calls in GoHighLevel to an AI assistant — a feature not directly available in GHL. This setup uses Twilio numbers and If-Else logic to route missed calls.

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Setup Steps

1

Set Up Twilio Numbers

  • Assign a primary Twilio number (or LeadConnector number) for the human agent
  • Purchase a second number in your AI Assistant Dashboard for the AI fallback
2

Configure Phone Settings in GHL

  • Set the primary number as the user’s inbound number
  • Configure a call timeout (e.g., 20 seconds) before the call is considered unanswered
3

Create Forwarding Workflow

In GHL Automations, create a workflow called “Unanswered Call Forwarding”:
  • If call is answered → End workflow
  • If call status is “no answer” → Route to AI assistant number
4

Add AI as Fallback User

Set up the AI assistant as a user in GHL with its assigned phone number, so it can receive forwarded calls.
5

Test

Call the primary number, let it ring past the timeout, and verify the call forwards to the AI assistant.

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FAQs

Check that the timeout is correctly configured and the If-Else logic triggers only on “no answer” status.
Yes, configure additional numbers and duplicate the workflow for each user.