Overview
Your AI assistant can automatically detect voicemail systems and respond appropriately — either hanging up or leaving a customized message.
The system runs voicemail detection in the background during calls. You have full control over the behavior:
- No voicemail message configured → AI hangs up when voicemail is detected
- Voicemail message configured → AI waits for its turn and delivers the message
If the voicemail detection timeout is reached without detecting voicemail, the call continues as normal.
Enabling Voicemail Detection
Inside your assistant’s Call Settings, toggle Enable Voicemail & Message:
- Hang up on voicemail — If no message is provided, the AI simply disconnects when it detects voicemail
- Leave a voicemail — Customize the message using variables and dynamic inputs to personalize it based on the call context
Use variables like {{contact.first_name}} in your voicemail message to make it personal and contextual.
Best Practices
- Keep voicemail messages concise (under 30 seconds)
- Include a callback number or next step
- Use the
voicemail reached tag in your workflows to track how many calls go to voicemail
- Consider different strategies for inbound vs. outbound call voicemail handling
