Overview
Outbound calls are initiated through GoHighLevel workflows using the Make an AI Call action. The AI assistant calls the contact and follows its prompt to complete tasks.Common Issues
If your AI isn’t making calls, check these common causes:Wallet Balance
- Agency owners: Ensure your agency wallet has a positive balance. A negative balance stops calls for ALL sub-accounts.
- Sub-account users: Ensure your sub-account wallet is funded.
Phone Number
The assistant must have a phone number linked to it.DNC Compliance
The number you’re calling may be on a Do Not Call list. Learn more about DNC compliance.Automation Setup
- Go to Automations in GoHighLevel
- Create a workflow with the Make an AI Call action
- Enter your assistant’s ID
- Set the trigger (form submission, tag added, scheduled time, etc.)
- Test with a contact to verify