Overview
Active tags connect contacts to specific AI assistants. When a tag is present on a contact, the system knows which assistant should handle the interaction.
For Voice AI
Active tags work with phone numbers to:
- Route inbound calls to the correct assistant
- Enable outbound calling campaigns
- Track which contacts are actively being managed by AI
Setup
- Go to Active Tags in your dashboard
- Create a new tag with a unique name
- Link it to an AI assistant and phone number
- Apply the tag to contacts via GHL workflows
Use descriptive tag names like ai_voice_receptionist or ai_outbound_sales to keep things organized across multiple assistants.
