Overview
When a phone number is assigned to an AI assistant, all inbound calls to that number are automatically handled by the AI. The assistant follows its prompt and configured tools to manage the conversation.Setup
- Assign a number to your assistant (buy or import)
- Configure the prompt with appropriate greeting and tasks
- Enable calendar tools if the assistant needs to book appointments
- Set up webhooks if you need pre-call or post-call automation
Call Flow
- Caller dials your AI assistant’s number
- AI picks up and delivers its greeting
- Conversation proceeds based on the prompt and tools
- Call ends → post-call webhook fires with transcript, summary, and metadata
- Tags are automatically applied to the contact based on call outcome
Tips
- Test inbound calls thoroughly before going live
- Set a call duration limit to prevent runaway calls
- Enable voicemail detection if needed
- Set up pre/post-call webhooks for workflow automation